1. What type of cruises do you offer?
Catamaran Cruisers Limited operates as Bateaux London offering Lunch, Sunday Lunch and Dinner cruises across the week and across the year. Lunch prices start from £25.00 (from 01.04.08) with the Elite Dinner Cruise costing £110.00 (from 01.04.08). Child prices are available on lunch and Sunday Lunch cruises only.
Our Lunch Cruise features commentary after service describing the key London sights, with sound and music enhancements, between Canary Wharf and Embankment Pier.


2. How far up or down the river do you go to?
The Lunch Cruise route covers from the Westminster area down stream to Canary Wharf where we turn and return to Embankment Pier; this is a journey time of approximately 1 ½ hours. Sunday Lunch and Dinner cruises are 2 ½ hours where the route varies depending on the tides. We will always cover the central section from Embankment to Tower Bridge; the rest of the cruise time may take us up river as far as Putney (upstream limit) or down stream as far as the Greenwich area (down stream limit). For route details, please see map.


3. What is your child policy?
Children under 5 years of age are discouraged from all lunch cruises. Prams, bassinets and pushchairs are not permitted onboard and highchairs are not provided. No under 15s allowed on dinner cruises. Child prices are available on Lunch and Sunday Lunch Jazz cruises for those aged 5 to 12 years.


4. Is smoking allowed?
Smoking is permitted on the outside deck of the vessels.


5. Is there a group discount?
Groups of 20 people and over will receive a 10% discount off the published rate. All bookings must be made and paid in advance; set menu applies on Dinner Cruises. To reserve space email us at reservations@bateauxlondon.com


6. Do you have accessible facilities?
Access is available to both the Symphony and Naticia. However, bathrooms on both boats are accessed via stair cases.


7. Are there toilets onboard?
Yes, there are toilets on board all our vessels.


8. May we bring cakes, drinks, etc. onboard?
No food or beverages may be consumed or served on board unless provided by Bateaux London. It is not possible to bring birthday cakes, etc. Please see "Extra Touches" on our web site for cakes and celebration packages.


9. Do you offer commentary?
Professional recorded commentary with music enhancements is offered on the Lunch Cruise only.


10. How far in advance do I have to book?
Advanced bookings are required. Weekend Dinner and Sunday Lunch cruises sell out in advance during peak holiday periods and we suggested booking 2 weeks in advance or earlier. Reservations may be made and altered or cancelled under our Cancellation Policy – see below.

To make a reservation please contact us on:
Telephone: 020 7695 1800
Fax: 020 7839 1034
Email: reservations@bateauxlondon.com


11. What is the maximum number you can hold on the cruise?
Our largest vessel is the Symphony, which can hold up to 300 people for a standing reception.


12. What is your cancellation policy?
100% Charge will apply to all reservations not cancelled in accordance with the conditions set out below.

Individuals (less than 17 passengers).
1. No cancellation charges if cancelled 2 days or more prior to the date of the function.
2. 100% Charge will apply for cancellations received less than 2 days prior to the Booking

Groups (17 - 99 passengers).
1. No cancellation charges if cancelled 8 days or more prior to the date of the function.
2. 50% Charge will apply to cancellations received between 7 and 4 days prior to the Booking.
3. 100% Charge will apply for cancellations received less than 4 days prior to the Booking.

Private Charters and groups of 100+ passengers.
1. No cancellation charges if cancelled more than 30 days prior to the Booking.
2. 50% charge will apply for cancellations received between 30 and 15 days prior to the Booking.
3. 100% charge will apply for any cancellations received less than 15 days prior to the Booking.

Cancellation charges may vary for special events dates and cruises.


13. Do you allow pets onboard?
We discourage pets onboard our vessels. Guide and helping dogs are the exception to the rule.


14. What is your payment policy and what forms of payment do you accept?
Reservations are paid for at the time of booking; all bookings must be paid in full prior to the cruise. We accept credit cards (except American Express and Diners) or cheques.

Please note that prices, piers, boats, contents, schedules and routes are subject to change and availability.


15. Can you do private transfers?
We provide private transfers. Depending on client requirements, day and evening hire is possible throughout the year.

To make an enquiry please contact us on:
Telephone: 020 7695 1808
Fax: 020 7839 1034
Email: sales@bateauxlondon.com


16. Is there parking available?
Coach drop off parking is available. Further information can be found at http://www.tfl.gov.uk/vcs/


17. How can I find you?
EMBANKMENT PIER
Embankment (District & Circle Line, Bakerloo, Northern)
Charing Cross (Northern Line)
Charing Cross Station
Houses of Parliament, Trafalgar Square and the National Gallery


18. What are your opening hours?
Our reservations department is open Monday to Sunday 9.00hrs to 17.30hrs.

Should you need to contact Bateaux London after 17.30hrs on the night of your cruise, please telephone 020 7695 1801/1802. Please note that queries not concerning the cruise departing on the same night will be forwarded to the Reservations voicemail whereby enquiries will be attended to the following day.