Making a Reservation

Due to popularity of our products, it is suggested that you book at least eight weeks in advance to avoid disappointment.

You can book online and view our cruise packages here or phone our Reservations team on +44 (0) 20 7695 1800. 

Our Reservations department is open from 9.00hrs to 17.30hrs seven days a week.

Reception is open from 09.30hrs to 20.00hrs Monday to Friday and 9.30hrs to 20.00hrs on Saturday and Sunday.

Reservations must be paid for in full at the time of booking. We accept all major credit and debit cards, including American Express.

Please call our reservations team on + 44 (0) 20 7695 1800 to discuss availability.

The cruise will take place on one of our two vessels Harmony and Symphony. You will be advised at the time of booking which vessel you are booked on.

Bateaux London reserves the right to substitute your allocated vessel with other vessels if deemed necessary.

We do not allocate tables at the time of booking, with the exception of our packages which guarantee a window table. If you have a specific table request, please mention it at the time of booking and we will make every effort to accommodate, depending on other bookings.

No. Each booking is allocated its own individual table.

Yes. We have several private dining options for groups of 10 to 70 guests.

Please visit our Private Dining page for more information. Should you wish to discuss private dining opportunities, please phone our Group Sales and Events team on +44 (0)20 7695 1809.

All our vessels can cater for large groups. For groups of more than 20 people, please phone our Group Sales and Events Team on +44 (0)20 7695 1809.

All our vessels are available for private hire. Please phone our Group Sales and Events team on +44 (0)20 7695 1809 for further information.

Set menus are provided on Lunch, Sunday Lunch and Afternoon Tea Cruises. An à la carte menu is available on Dinner Cruises.

Groups of 21 or more guests on the Dinner Cruise are required to have a set menu (i.e. one starter, one main course, one dessert for each person in the entire group). This menu must be given to Bateaux London at least eight working days prior to the date of the cruise. If not advised, Bateaux London reserves the right to set this menu without consultation.

Groups of between 21 and 30 guests may pay a supplement of £5.00 per person for the à la carte menu during their dinner cruise, rather than the group set menu.

All groups of 31 or more must have a set menu.

All menus on Bateaux London cruises are subject to change.

Bateaux London can provide flowers for your celebration with at least five working days notice.

Private dining areas are available on all our vessels on all our scheduled cruises. These areas can accommodate groups from 10 to 70 guests and help to add an element of exclusivity to your celebration. Should you wish to discuss private dining opportunities, please phone our Group Sales and Events team on +44 (0)20 7695 1809.

Children under the age of 12 are not permitted on dinner cruises.

Children’s prices are available for those aged between 3 to 12 years and are available for Lunch, Sunday Lunch Jazz and Afternoon Tea Cruises only.

Prams, bassinets and push chairs are not permitted on our vessels and high chairs are not available.

No pets are allowed on board with the exception of Guide Dogs. 

For Dinner cruises both ladies and gentlemen are asked to dress in a manner appropriate to a smart formal occasion.

For Lunch, Sunday Lunch Jazz and Afternoon Tea cruises: Smart casual attire.

If you have any further queries please contact reservations@bateauxlondon.com.

1-8 guests

For reservations of eight people or less, Bateaux London requires at least 48 hours notice in order to offer a full refund. Cancellations received less than 48 hours prior to the date of the cruise will incur 100% cancellation fee. No refund will be offered for cancellations which fall outside the stipulated notice period.

8-20 guests

For bookings of more than eight people, eight (8) days notice is required for cancellations. Cancellations received less than eight days prior to the date of the cruise will incur a 100% cancellation fee.

21+ guests

Cancellation policy outlined in your contract applies. Please phone the Reservations team on +44 (0) 20 7695 1800 to make any cancellations.