Dining experiences

Children under the age of 12 are not permitted on dinner cruises. 

Children’s prices are available for those aged between 3 to 12 years and are available for Lunch, Sunday Lunch Jazz and Afternoon Tea Cruises only. 

Prams, bassinets and push chairs are not permitted on our vessels however high chairs are available.

No pets are allowed on board with the exception of Guide Dogs. 

Bateaux London cruise is a special experience and a great opportunity to create some wonderful memories with your friends and family. 

A smart casual dress code is the norm, however, please feel free to dress for your occasion whether you are celebrating or just heading out for a fabulous meal on the Thames. 

We would advise against flip-flops, leisurewear and ripped jeans. 

If you have any further queries please contact reservations@bateauxlondon.com.

Smoking is permitted on designated outside decks only.

Our cancellation policy is outlined within the booking Terms & Conditions.

Prior to boarding we would invite you to arrive at Bateaux London in plenty of time ahead of the scheduled departure time. Please ensure you have your e-ticket with you to help the boarding process.

Upon arrival we would invite you to have a drink at our new bar The Pier whilst you wait to be boarded onto the boat. Once the cruise has ended feel free to stay and have drinks at The Pier before heading home!

Please ensure that you arrive on time for your cruise as unfortunately, we are unable to call the boat back once it has departed. However we may be able to offer an alternative date at our discretion. Please refer to our Terms & Conditions for more information.

Bateaux London welcomes people with disabilities on board all cruises. We request that anyone wishing to make an enquiry or booking inform us of special requirements or disabilities at the time of booking in order for us to meet any personal requirements.

Step-free access is offered from Embankment Pier onto all our vessels. Guests with mobility issues may be accommodated at easily accessible tables and additional space may be providing for seeing-eye and hearing guide dogs.

Both Glass Room and River Room vessels have a ground level, wheelchair accessible toilet on board.

All boats also offer accessible outside decks.

If you would like a copy of this access statement then please email us.