Bateaux London FAQs

Need some help for a specific venue?

Glass Room
River Room
Willow Room

You can cancel your order at any point by selecting the 'Cancel Order' button however if you have completed the transaction and realise that you've made a mistake or purchased a gift voucher(s) that you no longer want SK Chase will be happy to refund your card (provided the transaction has taken place within the last 7 days and subject to the individual hotel's terms and conditions) and cancel the gift voucher order. Please contact us to arrange this.

Gifts vouchers can be purchased for Bateaux London Cruise Experiences. Please visit our Gift Vouchers page to select your gift and purchase.

Please call our Reservations team on +44 (0) 20 7695 1800 to book with your voucher. Vouchers cannot be redeemed online.

Bateaux London welcomes people with disabilities on board all cruises. We request that anyone wishing to make an enquiry or booking inform us of special requirements or disabilities at the time of booking in order for us to meet any personal requirements.

 

Step-free access is offered from Embankment Pier onto all our vessels. Guests with mobility issues may be accommodated at easily accessible tables and additional space may be providing for seeing-eye and hearing guide dogs.

 

Fully accessible bathrooms are available on board River Room. Bathrooms on the Glass Room are accessed via stairs; no lift is available.

 

All boats also offer accessible outside decks.

 

Please see our access statement for more information.

 

If you would like a copy of this access statement then please email reservations@bateauxlondon.com.

Unfortunately we are unable to call the boat back once it has departed, however we may be able to offer an alternative date at our discretion. No refunds are available.

We are obliged to adhere to the specific pier slot booked for embarking and disembarking. To maintain the timings of the cruise and ensure guests who have boarded on time enjoy the full cruising time, we cannot wait for latecomers.

We recommend that you arrive at Bateaux London reception to collect your boarding pass at the times included in your schedule for your selected cruise.

Please bring your confirmation ticket email. We will have your party listed under the lead booking name.

 

Please note that we cannot predict when guests will arrive at the pier, so you may be expected to queue for a time.

 

Once you have checked-in guests are invited to relax in our dedicated reception area, complete with seating and cloakroom facilities.

1-8 guests

 

For reservations of eight people or less, Bateaux London requires at least 48 hours notice in order to offer a full refund. Cancellations received less than 48 hours prior to the date of the cruise will incur 100% cancellation fee. No refund will be offered for cancellations which fall outside the stipulated notice period.

 

8-20 guests

 

For bookings of more than eight people, eight (8) days notice is required for cancellations. Cancellations received less than eight days prior to the date of the cruise will incur a 100% cancellation fee.

 

21+ guests

 

Cancellation policy outlined in your contract applies. Please phone the Reservations team on +44 (0) 20 7695 1800 to make any cancellations.

Set menus are provided on Lunch, Sunday Lunch and Afternoon Tea Cruises. An à la carte menu is available on Dinner Cruises.

 

Groups of 21 or more guests on the Dinner Cruise are required to have a set menu (i.e. one starter, one main course, one dessert for each person in the entire group). This menu must be given to Bateaux London at least eight working days prior to the date of the cruise. If not advised, Bateaux London reserves the right to set this menu without consultation.

 

Groups of between 21 and 30 guests may pay a supplement of £5.00 per person for the à la carte menu during their dinner cruise, rather than the group set menu.

 

All groups of 31 or more must have a set menu.

 

All menus on Bateaux London cruises are subject to change.

Yes, Bateaux London can supply a VAT receipt or a VAT invoice.

Our vessels are equipped with a full complement of buoyancy equipment for all passengers and are in constant contact with the port authority. In the unlikely event of an emergency a member of the crew will give you further instructions.

Our cruises operate regardless of the weather unless in conditions of poor visibility. The captain will make the decision on the day if the cruise will not operate. You will be informed of your options on the day if this affects you. Our vessels are closed in so you will not be affected by wind, snow or rain.

In the event of an emergency we will contact the emergency services to meet us at the nearest pier.

Photos may be taken for personal use only, not for commercial purposes. Bateaux London does not permit video footage being taken on board.

Smoking is permitted on designated outside decks only.

During our Lunch Cruises we feature a professional, recorded commentary with musical enhancement.

 

Sunday Lunch Jazz Cruises feature Jazz renditions from the Great American Song Book.

 

Dinner Cruises includes a large repertoire of music from various genres.

 

Afternoon Tea cruises include a professional pianist playing a variety of classics on a baby Grand Piano.

Routes on Bateaux London cruises are dependent upon tides and the duration of your selected cruise. All cruises take in the major sights including Houses of Parliament, Big Ben, London Eye, St Paul’s Cathedral, Tate Modern, Shakespeare’s Globe Theatre, HMS Belfast, Tower of London and Tower Bridge.

A Lunch cruises last approximately one and half hours.

 

Afternoon Tea cruises last approximately one and one quarter hours.

 

Sunday Lunch Jazz cruises last approximately two and a half hours.

 

Dinner cruises last approximately two and three quarter hours.

Bateaux London welcomes people with disabilities on board all cruises. We request that anyone wishing to make an enquiry or booking inform us of special requirements or disabilities at the time of booking in order for us to meet any personal requirements.

 

Step-free access is offered from Embankment Pier onto all our vessels. Guests with mobility issues may be accommodated at easily accessible tables and additional space may be providing for seeing-eye and hearing guide dogs.

 

Fully accessible bathrooms are available on board River Room. Bathrooms on the Glass Room are accessed via stairs; no lift is available.

 

All boats also offer accessible outside decks.

 

Please see our access statement for more information.

 

If you would like a copy of this access statement then please email reservations@bateauxlondon.com.

If you would like to leave comments and feedback from your cruise experience please contact feedback@bateauxlondon.com.

We are obliged to adhere to the specific pier slot booked for disembarking and so unfortunately cannot invite guests to remain on board once the cruise has ended.

Experience vouchers are fully refundable within 60 days of receipt. Please note that we can only refund the card of the original purchaser of the gift and we cannot refund an order past this 60 day period.

Unless otherwise specified under the terms and conditions of your voucher, we should be able to retrieve your gift voucher on our system by carrying out a name search so please contact us. Alternatively if you would like another gift voucher issued we can cancel the original and issue another one.

 

I’ve received my voucher, but I would like to take a different experience, is this possible?

Exchanging your voucher for another cruise experience is possible by contacting the reservations team on 020 7695 1800.

Unless otherwise specified under the terms and conditions of your voucher, we should be able to retrieve your gift voucher on our system by carrying out a name search so please contact us. Alternatively if you would like another gift voucher issued we can cancel the original and issue another one.

 

I’ve received my voucher, but I would like to take a different experience, is this possible?

Exchanging your voucher for another cruise experience is possible by contacting the reservations team on 020 7695 1800.

All vouchers carry a validity of 12 months; however it may be possible for to extend the validity of your gift voucher, although this cannot guarantee this.  Please contact our reservations team on 020 7695 1800 to request an extension.

You can redeem your voucher online at www.bateaux-london.com/gift-vouchers/redeem or by calling our reservations team on 020 7695 1800. Please have your voucher with you as you will need the booking reference to redeem your voucher.

Yes.  Please contact us directly quoting your gift voucher reference number and we will make the necessary amendments and re-issue the gift voucher.  The original gift voucher should then be destroyed as it will no longer be valid. If you are unhappy with any aspect of the presentation of your gift voucher please contact us immediately so that we rectify the situation.

 

I have received a gift voucher but I don't know who it's from. Can you tell me who bought it for me?

Yes.  Occasionally the person buying the gift voucher may ask for the gift vouchers to be sent to the recipient directly but forget to add who the gift is from. We have all of the buyers details stored on our system so we can easily retrieve your order and tell you who purchased the gift voucher.

There could be several reasons why this may be happening.  Despite there being sufficient funds in an account banks occasionally decline payments due to it being unusual buying behaviour. This can be easily rectified by contacting the bank and advising them that you are trying to make an online purchase.

You can select different delivery addresses, recipients and personal messages for each of the vouchers in your order.  Please follow the on-screen instructions.

Simply 'Add to Order' as many gift vouchers as you like by using the 'Continue browsing' button. You can also remove items from your order by using the 'Delete' button. If you would like to purchase more than one of the same type of gift voucher simply click on the 'Duplicate' button when in your basket

You can cancel your order at any point by selecting the 'Cancel Order' button however if you have completed the transaction and realise that you've made a mistake or purchased a gift voucher(s) that you no longer want SK Chase will be happy to refund your card (provided the transaction has taken place within the last 7 days and subject to the individual hotel's terms and conditions) and cancel the gift voucher order. Please contact us to arrange this.

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