Terms and conditions
PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE USING THIS SITE
WHAT’S IN THESE TERMS?
These terms tell you the rules for using our website www.bateauxlondon.com (our site). Click on the links below to go straight to more information on each area:
- Who we are and how to contact us
- By using our site you accept these terms
- There are other terms that may apply to you
- We may make changes to these terms
- We may make changes to our site
- We may suspend or withdraw our site
- We may transfer this agreement to someone else
- Our site is only for users in the UK
- You must keep your account details safe
- How you may use material on our site
- Do not rely on information on our site
- We are not responsible for websites we link to
- Our responsibility for loss or damage suffered by you
- How we may use your personal information
- We are not responsible for viruses and you must not introduce them
- Rules about linking to our site
- Which country’s laws apply to any disputes?
- Competition terms and conditions
1. WHO WE ARE AND HOW TO CONTACT US
www.bateauxlondon.com is a site operated by Sodexo Limited (”We”). We are registered in England and Wales under company number 00842846 and have our registered office at One Southampton Row, London WC1B 5HA. We are a limited company. To contact us, please email or telephone our customer service line on 0330 1233 885.
2. BY USING OUR SITE YOU ACCEPT THESE TERMS
3. THERE ARE OTHER TERMS THAT MAY APPLY TO YOU
If you purchase services from our us either directly, or via our site, our Terms and Conditions for Events will apply to the sale and delivery of these services.
4. WE MAY MAKE CHANGES TO THESE TERMS
We amend these terms from time to time. Every time you wish to use our site, please check these terms to ensure you understand the terms that apply at that time.
5. WE MAY MAKE CHANGES TO OUR SITE
We may update and change our site from time to time without prior notice to reflect changes to our products, venues, our users’ needs and our business priorities.
6. WE MAY SUSPEND OR WITHDRAW OUR SITE
Our site is made available free of charge. We do not guarantee that our site, or any content on it, will always be available or be uninterrupted. We may suspend or withdraw or restrict the availability of all or any part of our site for business and operational reasons. We will try to give you reasonable notice of any suspension or withdrawal.
7. WE MAY TRANSFER THIS AGREEMENT TO SOMEONE ELSE
We may transfer our rights and obligations under these terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract.
8. OUR SITE IS ONLY FOR USERS IN OR VISITING THE UK
Whilst our site may be distributed internationally and may include worldwide business activities, our site is directed to people residing in the United Kingdom. As a result, we do not represent that content, products or services available on or through our site is appropriate for use or available in other locations, or that we are planning to make such content, products or services available in other locations.
9. YOU MUST KEEP YOUR ACCOUNT DETAILS SAFE
10. HOW YOU MAY USE MATERIAL ON OUR SITE
We are the owner or the licensee of all intellectual property rights on our site, and in the material published on it. Those works are protected by copyright laws and treaties around the world and where the “Sodexo” name and logo are used on our site these are registered trademarks worldwide. In addition, any brands mentioned on our site are also registered. All such rights are reserved. You are not permitted to use any of the intellectual property rights in our site, unless you are permitted to do so under this section.
You may print off a one copy, and may download extracts, of any page(s) from our site for your non-commercial personal use and you may draw the attention of others within your organisation to content posted on our site.
You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text. Similarly, partial or complete reproduction by electronic or mechanical means without our express written consent shall be deemed counterfeiting and is illegal.
Our status (and that of any identified contributors) as the authors of content on our site must always be acknowledged when printing off or downloading or otherwise using any materials published on our site.
You must not use any part of the content on our site for commercial purposes without obtaining a licence to do so from us or our licensors.
11. DO NOT RELY ON INFORMATION ON THIS SITE
The content on our site is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our site.
Although we make reasonable efforts to update the information on our site, we make no representations, warranties or guarantees, whether express or implied, that the content on our site is accurate, free from errors complete or up to date and we disclaim our liability for the same.
12. WE ARE NOT RESPONSIBLE FOR WEBSITES WE LINK TO
Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only. Such links should not be interpreted as approval by us of those linked websites or information you may obtain from them. We have no control over the contents of those sites or resources.
13. OUR RESPONSIBILITY FOR LOSS OR DAMAGE SUFFERED BY YOU
Whether you are a consumer or a business user:
We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors for whom we are vicariously liable and for fraud or fraudulent misrepresentation.
Different limitations and exclusions of liability will apply to liability arising as a result of the supply of any services to you, which will be set out in our Terms and Conditions for Events.
If you are a business user:
We exclude all implied conditions, warranties, representations or other terms that may apply to our site or any content on it.
We will not be liable to you for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:
- use of, or inability to use, our site; or
- use of or reliance on any content displayed on our site.
In particular, we will not be liable for:
- loss of profits, sales, business, or revenue;
- business interruption;
- loss of anticipated savings;
- loss of business opportunity, goodwill or reputation; or
- any indirect or consequential loss or damage.
If you are a consumer user:
Please note that we only provide our site for domestic and private use. You agree not to use our site for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
If defective digital content that we have supplied, damages a device or digital content belonging to you and this is caused by our failure to use reasonable care and skill, we will either repair the damage or pay you compensation. However, we will not be liable for damage that you could have avoided by following our advice to apply an update offered to you free of charge or for damage that was caused by you failing to correctly follow installation instructions or to have in place the minimum system requirements advised by us.
If any provision of these terms are held to be invalid, void or for any reason unenforceable, such provision shall be struck out and shall not affect the validity and enforceability of the remaining provisions.
14. HOW WE MAY USE YOUR PERSONAL INFORMATION
15. WE ARE NOT RESPONSIBLE FOR VIRUSES AND YOU MUST NOT INTRODUCE THEM
We do not guarantee that our site will be secure or free from bugs or viruses. You are responsible for configuring your information technology, computer programmes and platform to access our site. You should use your own virus protection software.
You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.
16. RULES ABOUT LINKING TO OUR SITE
You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it.
You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists. You must not establish a link to our site in any website that is not owned by you. Our site must not be framed on any other site, nor may you create a link to any part of our site other than the home page. We reserve the right to withdraw linking permission without notice.
If you wish to link to or make any use of content on our site other than that set out above, please contact Jack Goodwin
17. WHICH COUNTRY’S LAWS APPLY TO ANY DISPUTES?
18. COMPETITION TERMS AND CONDITIONS for Afternoon Tea Postcard Survey
- One email address will be chosen to receive the prize of Afternoon Tea for two people
- Exact prize on offer will be Afternoon Tea for two persons (either two adults or adult and child)
- Submissions will be counted from December 30th – April 9th
- Competition ends April 9th
- Afternoon Tea dates on offer will run from April 20th – July 15th
- Winner of this competition will be email notified within one month of competition closure date
19. COMPETITION TERMS AND CONDITIONS for Afternoon Tea Ascot Race card promotion
- Offer includes one glass of prosecco for every afternoon tea on a booking, max one glass per person
- Voucher only valid for afternoon teas taking place before 31 December 2023
- Offer subject to availability. Bateaux London reserves the right to stop the promotion at any time.
- Offer not valid on Champagne Afternoon Tea